Vesla Rent A Car L.L.C ("Vesla", "we", "us", or "our") operates the website veslarentacar.com and the Vesla Rent A Car mobile application (together, the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Services, you agree to the practices described in this policy.
The Vesla Rent A Car mobile app provides access to the content and booking features of veslarentacar.com. Information handled in the app is processed in the same way as on our website, as described in this policy.
1. Information We Collect
Information you provide to us
- Contact details — your name, phone number, and email address when you submit a booking request, enquiry, or contact form, or when you contact us via phone or WhatsApp.
- Booking information — vehicle selection, rental dates, pickup and delivery preferences, and any special requests.
- Verification documents — where required to complete a rental agreement, copies of your driving license, Emirates ID, passport, and visa. These are collected directly by our team as part of the rental process and handled in accordance with UAE law.
Information collected automatically
- Usage data — pages viewed, links clicked, approximate location (city level, derived from IP address), device type, browser type, and operating system.
- Cookies and similar technologies — used to keep the Services working correctly, remember preferences, and measure site performance. You can control cookies through your browser settings.
Account and payment information
- Account details — when you create an account, we collect your name, email address, phone number, and login credentials (your password is stored in encrypted form).
- Payment information — when you pay for a booking online, your payment is processed securely by our third-party payment provider. Card details are entered on the payment provider's secure interface and are not stored on our servers; we retain only booking and transaction records (amount, date, booking reference).
Information we do not collect through the app
The mobile app does not access your contacts, photos, files, precise GPS location, camera, or microphone.
2. How We Use Your Information
- To respond to enquiries and process booking requests
- To prepare and manage rental agreements, including identity and license verification required by law
- To communicate with you about your booking by phone, email, or WhatsApp
- To operate, maintain, and improve our website and app, including analytics and performance measurement
- To send service updates or offers where you have asked to receive them (you can opt out at any time)
- To comply with legal obligations applicable to vehicle rental companies in the United Arab Emirates
3. How We Share Information
We do not sell your personal information. We share information only in these limited situations:
| Recipient | Purpose |
|---|---|
| Payment providers | To securely process online booking payments; card details are handled directly by the payment provider under their own privacy policy |
| Service providers | Hosting, analytics, and communication tools (such as WhatsApp Business) that help us operate the Services |
| Insurance providers | Where required to arrange rental vehicle insurance coverage |
| Government authorities | Where required by UAE law, including traffic authorities in relation to fines or incidents involving a rented vehicle |
| Professional advisers | Lawyers, auditors, and insurers where necessary to protect our legal rights |
4. Data Retention
We keep personal information only as long as needed for the purposes described above. Rental agreements and related verification documents are retained for the period required by UAE law and then securely deleted or destroyed. Enquiry data that does not lead to a booking is kept for a reasonable period so we can respond to follow-up questions, and is then removed.
5. Data Security
We use appropriate technical and organizational measures to protect your information, including secure connections (HTTPS), restricted access to customer records, and staff confidentiality obligations. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, alteration, or loss.
6. Your Rights and Choices
- Access and correction — you may ask us what personal information we hold about you and request corrections.
- Deletion — you may request deletion of your personal information, subject to legal retention requirements. You can also request deletion of your account and associated data at any time via our account deletion page.
- Marketing opt-out — you may opt out of promotional messages at any time by contacting us or using the unsubscribe option where provided.
- Cookies — you can block or delete cookies in your browser settings; core parts of the Services will continue to work.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.
7. Children's Privacy
Our Services are intended for adults who meet the legal requirements to rent a vehicle. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, please contact us and we will delete it.
8. Third-Party Links
Our Services may contain links to third-party websites and platforms (for example, social media pages or vehicle listing platforms). Those services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any site you visit.
9. International Users
Our Services are operated from the United Arab Emirates. If you access them from another country, you understand that your information will be processed in the UAE in accordance with this policy and applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Significant changes will be highlighted on our website. Your continued use of the Services after an update means you accept the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Vesla Rent A Car L.L.C
Warehouse No. S.1, Dubai Real Estate Corporation Property
Ras Al Khor Industrial 2, Dubai, United Arab Emirates
Phone / WhatsApp: +971 58 901 2452
Email: info@veslarentacar.com